coleman_nl
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I purchased a 2007 Phazer FX in September of 2007 with 2 years Yamaha warranty which expires this coming November. I want to share my experience with all my fellow Yamaha riders.
In march of 2009 while on a snowmobile trip two of thebuttons on my speedo got damaged. It was due to the cold which caused therubber to crack. I simply pressed the button to rest my km's. These cracks inthe rubber allowed 1 of the pins to come out so now i can no longer reset my km's on my trips and eventually I the same thing is going to happen to the select button
My main concern is that the first time snow gets down inside the open button hole, and i put my sled away in the heated garage and that snow melts. that it is going to short out my speedo. But from what i understand is that the speedo basically controls just about everything on the sled.
my dealer said that this wasn't under warranty, and that i should call yamaha canada. which i did the very next day.
So i called the customer service department and explained what happened and expressed my concern in March 2009. The person i talked to was very friendly and took all my info and said he would look into to it.
i got a call back about a week later saying that they couldn't get hold of the area rep, but they would keep trying and get back to me as soon as possible.
a few months past and i heard nothing, so i called yup the customer service guy to follow up. and i got the same response, that they haven't been able to reach the rep.. and would try again.
Being Mid July, I wasn't in much of a rush to get this taken care of because it would be a few more months before sled season was upon us.
So after a few more months i got fed up waiting as my warranty is going to expire in November and here it is the end of September. So i called, but this time a little more upset that this was taking so long, and guess what, answer i got... yup they couldn't get hold of their rep. In this day and age of email, and smart phones, how could they not reach him. I am sure the rep has a blackberry. I don't work for a worldwide multi-billion dollar company, and my work supplies me with a blackberry with email.
So the guy i was talking to asked me to send him pictures of the speedo and he would try and get the issue taken care of. so i sent the pictures along to the customer service guy at yamaha canada.
So when i get home, from work i have a voice mail on my blackberry saying that his manager, and a technical specialist looked at the pictures and determined that it wasn't a big deal and that they weren't going to cover it under warranty.
So i called back today to find out exactly why, and i talked to the same customer rep that i had been and he explained they the tech guy and manager said that it's just normal wear, and that he had been talking to the local deal service manager who has no issue working with me to get my part repaired... (I guess he don't for a 400.00 part)
this is clearly a manufacturing defect, and they won't even cover it under the warranty. I guess a warranty is only as good as the company that administers it.
My sled is my 3rd yamaha product that i have owned, and after this experience. I will never buy another one, and I will make sure that anyone i know or hear of, that is considering purchasing a yamaha product. I will gladly tell them about my experience, before they purchase a yamaha product.
Since this is the biggest forum i am on with the most yamaha owners, and the upcoming snowmobile season, i would hope that you would consider my experience before you spend 15-20K of your hard earned money.
In march of 2009 while on a snowmobile trip two of thebuttons on my speedo got damaged. It was due to the cold which caused therubber to crack. I simply pressed the button to rest my km's. These cracks inthe rubber allowed 1 of the pins to come out so now i can no longer reset my km's on my trips and eventually I the same thing is going to happen to the select button
My main concern is that the first time snow gets down inside the open button hole, and i put my sled away in the heated garage and that snow melts. that it is going to short out my speedo. But from what i understand is that the speedo basically controls just about everything on the sled.
my dealer said that this wasn't under warranty, and that i should call yamaha canada. which i did the very next day.
So i called the customer service department and explained what happened and expressed my concern in March 2009. The person i talked to was very friendly and took all my info and said he would look into to it.
i got a call back about a week later saying that they couldn't get hold of the area rep, but they would keep trying and get back to me as soon as possible.
a few months past and i heard nothing, so i called yup the customer service guy to follow up. and i got the same response, that they haven't been able to reach the rep.. and would try again.
Being Mid July, I wasn't in much of a rush to get this taken care of because it would be a few more months before sled season was upon us.
So after a few more months i got fed up waiting as my warranty is going to expire in November and here it is the end of September. So i called, but this time a little more upset that this was taking so long, and guess what, answer i got... yup they couldn't get hold of their rep. In this day and age of email, and smart phones, how could they not reach him. I am sure the rep has a blackberry. I don't work for a worldwide multi-billion dollar company, and my work supplies me with a blackberry with email.
So the guy i was talking to asked me to send him pictures of the speedo and he would try and get the issue taken care of. so i sent the pictures along to the customer service guy at yamaha canada.
So when i get home, from work i have a voice mail on my blackberry saying that his manager, and a technical specialist looked at the pictures and determined that it wasn't a big deal and that they weren't going to cover it under warranty.
So i called back today to find out exactly why, and i talked to the same customer rep that i had been and he explained they the tech guy and manager said that it's just normal wear, and that he had been talking to the local deal service manager who has no issue working with me to get my part repaired... (I guess he don't for a 400.00 part)
this is clearly a manufacturing defect, and they won't even cover it under the warranty. I guess a warranty is only as good as the company that administers it.
My sled is my 3rd yamaha product that i have owned, and after this experience. I will never buy another one, and I will make sure that anyone i know or hear of, that is considering purchasing a yamaha product. I will gladly tell them about my experience, before they purchase a yamaha product.
Since this is the biggest forum i am on with the most yamaha owners, and the upcoming snowmobile season, i would hope that you would consider my experience before you spend 15-20K of your hard earned money.
Chinger
Veteran
Sounds like you got a problem with your rep. If they would have got a hold of your rep i'm sure they would have put it through. It is always better coming from the Rep then the customer. What did your dealer have to say? Why didn't they get a hold of your service rep. Something doesn't sound right, I'm sure Our dealership could have gotten something like that covered. The only problem being Rubber is kind of a wearable item, sounds like you had some bad luck.
SledFreak
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Yamaha Canada Customer Service blows.... They only wish they were half as good as the U.S. At a dealer level and Corporate level, it's not good and that is part of the reason why people shop south of the border. Though, Chris Reid from the Canadian Blog is probably the exception ..
NyTrOMaNIaC
TY 4 Stroke Master
This experience by coleman_nl doesn't surprise me one bit ! I had an experience with Yamaha recently that left a bitter taste in my mouth as well. Thankfully, it didn't cost me anything but time. Mid August, I placed an order for a new Waverunner FZR with my dealer, last one in the crate he tells me. Two weeks later, it arrived, DAMAGED ! The hull had some delamination underneath, and there were several gouges on the sides as well that required a lot more than a simple paint job. I asked for an extended warranty and a price cut, which anyone in their right mind would expect, and after 5 weeks of waiting for the "rep" to get back with an answer, I gave up and told them to stick it ! I'd have to say that they didn't even care if I bought it or not. Not once did they offer anything, and now there are several units available in the warehouse looking for buyers, so why they didn't replace it with a new one in the first place is beyond me ! I'm beginning to wonder if coleman_nl and I have the same area rep being we live relatively close. Actually, I wouldn't doubt it one bit by the tales we told....
prozac500
Expert
coleman_nl said:
Yes there is something wrong with that. Hey do you still have the pic's of the speedo I have the same sled and I want to keep my eye on it
Thanks
Prozac500
coleman_nl
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i do have the pics.. here it is.. the damage is obvious, first they said i had to have picked it off.. . I am 32 years old.. not 3.
i say that the same rep cover the Atlantic region
the reset button is totally gone, the pin inside fell out, and the select button is on its way to be the same with the rubber cracked 3/4 of the way around
i say that the same rep cover the Atlantic region
the reset button is totally gone, the pin inside fell out, and the select button is on its way to be the same with the rubber cracked 3/4 of the way around
Attachments
phaze5
TY 4 Stroke Guru
theyre to busy trying to pay for the 07 phazer maladys lol, they did,nt make a cent on my sled
87gtNOS
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coleman_nl said:
Where have you been? There's never been any customer service, period.
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87gtNOS said:
That statment isn't excately true, there is absolutely no doubt that some of you have had bad experiances with "Yamaha Cananada" ...But you shouldn't be dealing with them anyways. It's your dealership that you need to work with as they see all kinds of problems and pass them on to your local area rep. I've had a wack of Yamahas since 1979 and have allways worked with the dealership/area rep to resolve any issues. The Gals over at Red River Yamaha have been nothing short of AWESOME in making sure everything is excately to my liking. Working directly with your dealership and forming a good partnership will help you when the area rep is sitting on something or saying no. Many dealerships will work with you outside the box to help you get what you need.
coleman_nl said:
I guess that's up to you, but that still doesn't mean others will have problems like you did. Remember people will still make up their own minds on what they wish to purchase reguardless of what happened to you. If I listened to every person that ever warned me about something, I'd Own Nothing and would have Missed Out on a lot of good things. So you buy something else?.....And when you run into the same problem with that model then what?.....Try another Brand again?
...Will I wish you well on your next purchase reguardless of what brand you buy, keep in mind that ABSOLUTELY NO ONE builds anything that is perfect so I hope you find something that will make you happy and people that will work with you
Grimm
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Sorry to hear about your plight, I can relate.
I remember back in the spring at the release of the 2010s, that Yamaha was putting a lot of emphasis on Yamaha quality and service, since they didn't have a new sled to promote. I think they called it "The Yamaha Advantage"...truly laughable. Easy to promote, impossible to get them to act on it.
I remember back in the spring at the release of the 2010s, that Yamaha was putting a lot of emphasis on Yamaha quality and service, since they didn't have a new sled to promote. I think they called it "The Yamaha Advantage"...truly laughable. Easy to promote, impossible to get them to act on it.
bagadonitz
TY 4 Stroke Junkie
I had a problem winter before last, and I suspect it was the same dealer and area rep.
The fitting on the hose from the piggy back into the center shock on my RTX backed off and proceeded to destroy the shock, rail, wheels, track and all other hardware in its reach at what I guess was a 500 km trail ride (which is why I didn't notice it).
The could have easily blamed it on abuse and told me I had hit something and broken it off (I had not) but they didn't and I was very relieved. I left it to the dealer, and a few pics sent to the rep later it was all replaced under warranty. That was spring 2008.
I'm guessing margins have closed since then and perhaps the reps don't have the same budgets they had before. Which of course sucks for end users, and ultimately will put their bottom line further in the red since the sleds are now priced way beyond the competition and the support isn't there.
The fitting on the hose from the piggy back into the center shock on my RTX backed off and proceeded to destroy the shock, rail, wheels, track and all other hardware in its reach at what I guess was a 500 km trail ride (which is why I didn't notice it).
The could have easily blamed it on abuse and told me I had hit something and broken it off (I had not) but they didn't and I was very relieved. I left it to the dealer, and a few pics sent to the rep later it was all replaced under warranty. That was spring 2008.
I'm guessing margins have closed since then and perhaps the reps don't have the same budgets they had before. Which of course sucks for end users, and ultimately will put their bottom line further in the red since the sleds are now priced way beyond the competition and the support isn't there.
coleman_nl
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I do have a good relationship with the guys at the local dealer, the only reason i went directly to yamaha canada is because they told me too because the rep had already said no on replacing. I am aware that every recreational toy has issues, but there is a level of service expected when you plop down a large sum of cash.
I am sure that if you had the same sort of trouble with you brand new car / truck that was under warranty that you would not have the same point of view.. I am not telling anyone to not buy yamaha, but to consider and be aware that there is no customer service, and the warranty for your could be toy is pretty much worthless.. so just think twice before you drop 15 - 20k on one of their products.
I currently own 3 yamaha products, and as i was growing up my father always had yamaha products. but never again will i purchase another one after this experience...
I am sure that if you had the same sort of trouble with you brand new car / truck that was under warranty that you would not have the same point of view.. I am not telling anyone to not buy yamaha, but to consider and be aware that there is no customer service, and the warranty for your could be toy is pretty much worthless.. so just think twice before you drop 15 - 20k on one of their products.
I currently own 3 yamaha products, and as i was growing up my father always had yamaha products. but never again will i purchase another one after this experience...
arteeex
TY 4 Stroke Master
I know you pay more for parts in Canada, but the price for a new faceplate with buttons in the US is about $65.
Part #8GK-W835E-00-00
Part #8GK-W835E-00-00
Ruckus
TY 4 Stroke Master
My local dealer and Yamaha have always looked after anything broken on my sled no questions asked. The only thing I couldn't get replaced was the missing emblem on the airbox cover.
apltx08
TY 4 Stroke God
DEALER-DEALER-DEALER makes a BIG difference, we have a few in our area...so you get to know which ones want your BUSINESS and we support them! and in return we get GOOD service/support when we need it...
